iPhone Users Report iMessage Deactivation Issue Linked to T-Mobile eSIM Accounts
Bloomberg journalist Mark Gurman brought the issue to light by tweeting about his own experience with the issue. Gurman said the only solution that worked for him was getting a physical SIM card.
Another solution flagged to me by some is removing your eSIM account from the iPhone and setting that up again. But that’s complex for most people and shouldn’t need to ever to be done. Not being able to send and receive texts is obviously not ideal. Not “it just works.”
— Mark Gurman (@markgurman) May 19, 2022
There is a very nasty iPhone and @TMobile bug where iMessage and FaceTime for a device’s phone number will randomly deactivate and there is no way to reactivate it. The only solution that worked for me is getting a new physical SIM card. An extremely disappointing issue.
In a follow-up tweet, Gurman said another solution that had worked for some was to remove the eSim account from the iPhone and then set it up again. “But that’s complex for most people and shouldn’t need to ever be done,” he added.
Gurman said the T-Mobile store representative who helped him quickly activate a physical SIM for his iPhone revealed that other customers had visited the store with the same eSIM issue after Apple had been unable to resolve it, suggesting it could be an increasingly widespread problem.
“This issue for sure has existed on iOS 15.4, iOS 15.5, and iOS 15.6 beta 1,” Gurman continued in another tweet. “Potentially earlier too, but that’s all I can confirm right now.”
The Twitter thread has since received replies from other T-Mobile customers chiming in with similar experiences, with some reporting that Apple is aware of the issue but the company has not been able to resolve it. We’ll update this post if we learn more about the eSIM issue, which appears to be limited to T-Mobile customers at this time.
Popular Stories
Apple Watch Series 8 Rumored to Feature New Design With Flat Display
The Apple Watch Series 8 could feature an all-new design with a flat display, according to the leaker known as “ShrimpApplePro.”
In his latest video on the YouTube channel Front Page Tech, Jon Prosser highlighted information from ShrimpApplePro that suggests the Apple Watch Series 8 could feature a flat display in what seems to be a design originally rumored for the Apple Watch Series 7. …
Anker’s Latest USB-C Docking Station Brings Triple-Display Support to M1 Macs
While Apple’s early M1-based Macs can only officially support a single external display, there are ways around the limitation. Anker is launching a new 10-in-1 USB-C docking station today which delivers just that.
The Anker 563 USB-C dock includes two HDMI ports and a DisplayPort port, and it leverages DisplayLink to carry multiple video signals over a single connection. Given that this hub…
Apple Releases macOS Monterey 12.4 With Support for Studio Display Webcam Update
Apple today released macOS Monterey 12.4, the fourth major update to the macOS Monterey operating system that launched in October 2021. macOS Monterey 12.4 comes over two months after the launch of macOS Monterey 12.3, an update that added Universal Control.
The macOS Monterey 12.4 update can be downloaded on all eligible Macs using the Software Update section of System…
WhatsApp to Let Users Leave Group Chats ‘Silently’ and View Rich Link Previews in Status Updates
WhatsApp is working on a new feature that will allow users to “silently” leave group chats hosted by the messaging platform instead of all members of the group being notified when they do.
As it stands, when someone leaves a group chat, WhatsApp announces their exit to the entire group, making the act of leaving very public. It’s not possible right now to leave a group quietly, but WhatsApp…
Apple Highlights iPhone’s Latest Privacy Features in New ‘Data Auction’ Ad
Apple today shared a new ad highlighting iPhone privacy features like App Tracking Transparency and Mail Privacy Protection that are designed to give users more transparency and control when it comes to their personal data being collected.
The ad revolves around a young woman named Ellie who discovers that her personal data is being sold at an auction house, with bids being placed on her…
Apple Facing Lawsuit After AirPods Allegedly Ruptured Child’s Eardrums With Amber Alert
Apple’s AirPods ruptured the eardrums of a 12-year-old boy in 2020 when a loud Amber Alert was issued, according to a lawsuit filed against Apple in California (via Law360).
The child, identified as B.G. in the filing, was watching a movie on Netflix on his iPhone in 2020 while wearing AirPods Pro. The AirPods Pro were allegedly set at a low volume, but an Amber Alert sounded without warning …
Apple Reinstating Employee Mask Mandate at Approximately 100 U.S. Retail Stores
Apple retail employees at around 100 stores will need to go back to wearing a mask while working, according to Bloomberg’s Mark Gurman. Apple is mandating masks for employees again due to a rising number of COVID cases across the United States.
Customers who visit an Apple Store are not required to wear a mask at this time, but Apple is continuing to recommend masks for all Apple Store…
