Microsoft disables new custom Xbox Live gamerpics amid ‘record numbers’

With much of the nation now stranded at home, Xbox Live reports record numbers, as Microsoft wrangles its gaming network to stay online. While we’ve seen a handful of issues impacting Xbox Live stability, the platform largely remains stable and adapting to increased demand. But it appears Microsoft has disabled the ability to upload new custom Xbox Live gamerpics, amid an effort to “streamline moderation” across the platform.

Introduced in 2017, Xbox Live allows users to represent themselves using external images, uploaded via Xbox apps. Usual moderation includes a manual review of all newly uploaded custom gamerpics, ensuring each adheres to community guidelines. But Microsoft suggests a sizeable uptick in Xbox Live usage, impacting its ability to effectively review content, and keep the platform safe for its multi-million userbase.

With increased traffic, Microsoft has temporarily shuttered the ability to upload new pictures across all platforms, including PC and mobile. The restrictions also extend to clubs, restricting changes to icons and backgrounds.

“As people look to gaming for social connection, we’re seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer,” states Xbox Support. “To streamline moderation and ensure the best experience for our community, we’re making small adjustments. We’ve temporarily turned off the ability to upload custom gamerpics, club pics, and club backgrounds.”

Expect Xbox Live to restore full functionality over the weeks ahead, as load decreases on the platform.