Flashback Friday: Trial by error

As the supervisor of the help desk, this pilot fish is in on the interviews of new applicants. “And I’ve decided to learn from my mista— I mean, my experiences,” says fish. Case in point: Fish’s department hires a tech from another part of the organization. She’s worked as a …

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Crossed wires

Pilot fish and IT consultant crew arrive to connect up a client’s system after a move to a new office. One tech finds the hub, then goes in search of its power cord. After much looking and discussion, the owner business finally overhears them and says, “Isn’t this it?” And …

A Windows update may have broken your Mac’s access to shared servers. Here’s how to fix it

Fixing security holes sometimes causes problems in perfectly normal activities. That’s the case if you’re a macOS user who relied on a specific kind of login method for Windows and Windows Server file sharing before June 2019. Microsoft released a fix for NTLM, a technology for managed authentication and security …