Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides select AppleCare support advisors with access to a new tool called “Ask” that can automatically generate responses to technical questions they receive from customers, according to […]
Read MoreThe Vision Pro features an aluminum frame that houses a single piece of laminated glass for the front of the device, and as we’ve learned from the iPhone, glass is quite breakable. If the Vision Pro’s glass cracks or the device is damaged in some other way, you could be facing an expensive repair without […]
Read MoreToday’s Apple Vision Pro pre-order process unveiled that AppleCare+ for the headset is priced at $499. At $499, the Vision Pro’s optional support and service plan is one of the costliest available on any Apple device. This is in line with high-end Mac models at a similar price point to the Vision Pro, which costs […]
Read MoreWant to keep your older model iPhone, iPad, or Apple Watch but worried because it’s about to lose AppleCare+ warranty coverage? Thinking of purchasing a new device since repairing an older, out of warranty device costs almost as much as a new one? How would you like to extend your AppleCare+ coverage beyond the normal […]
Read MoreA second wave of Apple customers eligible for a payment under a $95 million Apple refurbished device lawsuit are today receiving emails letting them know that the funds will be sent out starting tomorrow. As Settlement Administrator for the matter, we’re sending you this courtesy email to inform you that by January 9, 2024, you […]
Read MoreThe second beta of macOS Sonoma 14.1 seeded to developers today includes a new “Coverage” page in the System Settings app that displays warranty and AppleCare+ coverage for the Mac and select Bluetooth-paired accessories. The page can be found in the System Settings app under General → Coverage, and it provides an overview of hardware […]
Read MoreApple in recent months began providing customers in the U.S. with an extended opportunity to purchase AppleCare+ coverage for their iPhone after a qualifying out-of-warranty repair at an Apple Store or an Apple Authorized Service Provider, according to internal Apple documentation reviewed by MacRumors. The so-called “AppleCare+ Enrollment Exceptions” policy began in late 2021, but […]
Read MoreApple Watch Ultra repairs cost $499 without an AppleCare+ plan in the United States, according to Apple’s website. This fee applies to an Apple Watch Ultra with damage to the titanium case, display, buttons, sensors, or other components. Apple can also replace the battery in an Apple Watch Ultra for a $99 fee, regardless of […]
Read MoreAppleCare+ is now available as an annually renewable plan for all Mac models, the Studio Display, and the Pro Display XDR in Canada, Australia, and Japan, allowing customers in these countries to pay for coverage on an annual basis from day one. For example, customers in Canada now have the option to purchase an AppleCare+ […]
Read MoreAppleCare+ with theft and loss coverage is available in three additional countries starting today, including France, Italy, and Spain. In addition to accidental damage coverage, the upgraded AppleCare+ plan includes coverage for up to two incidents of iPhone theft or loss every 12 months, with each incident subject to a €129 service fee. The plan […]
Read MoreApple is now providing customers who have faced a costly out-of-pocket repair for an iPhone or Mac with a second chance to purchase AppleCare+ coverage for the device, although there are some strings attached to the policy. In an internal memo this week, obtained by MacRumors, Apple said customers who had an iPhone or Mac […]
Read MoreApple this month started including 7-day complimentary AppleCare+ coverage with new products purchased through its stores in Australia, including any new Mac, iPhone, iPad, Apple Watch, Apple TV, AirPods, HomePod mini, and more. The complimentary coverage is automatically included with the purchase of a qualifying new Apple product. The addition was brought to our attention […]
Read MoreApple this week expanded the option to extend an expiring AppleCare+ plan to additional countries, including France, Italy, and Spain. In addition, Apple has also expanded the Mac coverage renewal option to all countries where extended AppleCare+ coverage is offered: Australia, Canada, France, Germany, Italy, Japan, Spain, the United Kingdom, and the United States. Prior […]
Read MoreWednesday September 15, 2021 4:48 am PDT by Sami Fathi Apple has expanded AppleCare+ with Theft and Loss coverage, which includes up to two incidents of theft or loss of an iPhone, to the United Kingdom and Australia. Offered as an additional plan to customers in the United States, Japan, Germany, and now also the […]
Read MoreApple today indicated that “back-glass only” damage on iPhone 12 and iPhone 13 models is now eligible for repair under AppleCare+ for a reduced fee of $29 in the United States, $39 in Canada, £25 in the UK, or the equivalent in other countries. Prior to this change, cracked or damaged back glass on an […]
Read MoreApple today lowered the prices of AppleCare+ plans for MacBook Air and 13-inch MacBook Pro models equipped with the M1 chip. Coverage offered by the plans, as well as accidental damage fees, appear to remain unchanged. In the United States, AppleCare+ for the MacBook Air now costs $199, down from $249. The new price applies […]
Read MoreApple today emailed customers who have purchased a standard AppleCare plan for their Apple TV devices to let them know that coverage has been extended from two years to three years. Customers who purchased AppleCare for the Apple TV will be now receiving a total of three years of coverage based on the date that […]
Read MoreApple Announces Redesigned iMac With M1 Chip and Seven Color Options Apple has announced a new, redesigned 24-inch iMac, featuring an M1 chip, a 4.5K display, and a range of color options, as well as an improved cooling system, front-facing camera, speaker system, microphones, power connector, and peripherals. The new iMac features a completely new […]
Read MoreHands-On With Anker’s MagSafe-Compatible Battery Pack Anker, a company known for its range of accessories designed for Apple products, recently came out with one of the first MagSafe-compatible battery packs, so we thought we’d check it out to see how it compares to a standard battery pack. Subscribe to the MacRumors YouTube channel for more […]
Read MoreInitially filed in 2016, a class action lawsuit that accuses Apple of violating the Magnusson-Moss Warranty Act, Song-Beverly Consumer Warranty Act, and other U.S. laws by providing customers with refurbished replacement devices is set to proceed to trial August 16, according to a notice this week from law firm Hagens Berman Sobol Shapiro LLP. Apple’s […]
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