With every Android update, users gain some features and lose some. It may be either due to the decisions taken by Google or by an OEM while customizing the update. Samsung’s Android 8.0 Oreo update is no different on this issue. While the update brings many new features that users love on the Galaxy devices, it also takes away some functionality they care about.
When Samsung started pushing out the Oreo update in February this year, starting with the Galaxy S8 and S8+, users observed that the shiny new update disabled the functionality to set contact-specific ringtones for text messages in the default Messages application. The move infuriated many users who care about the ability to identify incoming text messages based on audio cues, and they flooded the company’s help forums to vent their frustration. The forum moderators confirmed that the Oreo update disabled this functionality and promised to forward the feedback to the concerned team.
Offers no timeline
After weeks of waiting, one of the moderators on the company’s European help forum finally confirmed that Samsung would bring back customized text message ringtone feature in a future update. The moderator didn’t offer any timeline as to when this feature will roll out, but given that it’s a minor change, it should be included in one of the security updates in the near future. If you are impatient to wait any longer, you can use one of the third-party SMS apps like Textra or Android Messages on Google Play Store that support this feature.
It is possible Samsung might have removed the feature based on the usage metrics but decided to backtrack due to the feedback from a vocal set of users. It is not often that you come across Samsung listening to the customers and making course corrections. In this regard, the company has done well, at least on this specific issue.
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