Back in the 1980s, when I first started working in tech, I worked for ROLM Systems, which made advanced PBXs. PBXs made the then next-generation business phone systems work. Eventually, I found myself in competitive analysis with part of a lab focused on handsets and voicemail (Phone Mail). We developed a critical CRM-like capability that […]
Read MoreFounded in 1972, Crestron Electronics is a household name in technology automation. In its near 50-year history, the company has developed a wide range of hardware and software solutions, including home automation systems, unified communications platforms, and workplace technologies. As we emerge from the life- and business-altering COVID-19 pandemic, how and where we work has […]
Read MoreUnified Communications (UC) encompass real-time enterprise communication services such as instant messaging (IM), presence status, Voice over Internet Protocol (VoIP), mobility features, audio, web and video conferencing, speech recognition, fixed-mobile convergence (FMC) and data sharing, and non-real-time communication services like unified messaging. The use of UC, delivered via Unified Communications as a Service (UCaaS) solutions […]
Read MoreThe cost of poor communication is impacting the global economy. A loss of an estimated $37 billion each year is a direct result of poor communication. When it comes to keeping people connected, Unified Communications (UC) aims to eradicate the common problems enterprises face. UC is the integration of real-time and non-real-time enterprise communication services […]
Read MoreZoom Video Communications, Inc. today made available a Zoom Apps capability that makes it possible to embed third-party applications within both Zoom Meetings and the company’s desktop client. That capability will serve as a foundational element of an initiative to infuse collaboration capabilities into the Zoom platform, says Ross Mayfield, product lead for Zoom. As […]
Read MoreCisco this week unfurled a revamped WebEx Suite as part of an effort to make it simpler to unify communications and collaboration across the enterprise. The Cisco WebEx suite combines meetings, calling, messaging, polling and events in one offering that the company claims cost 40% less than it’s the same capabilities were acquired separately. Cisco […]
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