Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13

Apple today announced the “Self Service Repair” program, allowing users to complete their own repairs via a new online store dedicated to parts and tools. The Self Service Repair program will give customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts, tools, and manuals, starting with the […]

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Apple Agrees Multimillion Dollar Settlement After iPhone Repair Technicians Post Customer’s Private Photos Online

Apple has paid a 21-year old millions of dollars in a legal settlement after photos and videos from the customer’s iPhone, sent in for repair, were uploaded to Facebook, leading to “severe emotional distress,” according to a new report from The Telegraph. The incident occurred in 2016 at a repair facility ran by Apple supplier […]

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Apple Says MacBook Air With Retina Display Can Exhibit Anti-Reflective Coating Issues, Unclear if Eligible for Free Repairs

Apple this week acknowledged that MacBook Air models with Retina displays can exhibit anti-reflective coating issues, as indicated in a memo shared with Apple Authorized Service Providers and obtained by MacRumors. “Retina displays on some MacBook, MacBook Air, and MacBook Pro computers can exhibit anti-reflective (AR) coating issues,” the memo states. Apple’s internal service documentation […]

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Apple Makes Independent Repair Shops Sign Draconian Contracts to Get Official Parts

Apple last summer announced a new Independent Repair Provider Program that provides independent repair businesses with the genuine Apple parts, tools, repair manuals, and training provided to Apple Authorized Service Providers.The change came amid Right to Repair laws being proposed in multiple states, which Apple has lobbied hard against. Right to Repair laws would require […]

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MacBook Pro Anti-Reflective Coating Repair Program Remains in Effect, But 2013-2014 Models No Longer Eligible

Apple continues to authorize free display repairs for eligible MacBook and MacBook Pro models with anti-reflective coating issues for up to four years after the affected notebook’s original purchase date, the company said in an internal memo distributed to Apple Authorized Service Providers this week. Models that remain eligible for the repair program: MacBook Pro […]

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