ITSM Tools: ServiceNow vs Salesforce

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas Salesforce was designed as a customer relationship management (CRM) product meant to serve sales and marketing departments.  Both options offer unique advantages and disadvantages, but […]

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ITSM Tools: Ivanti vs. ServiceNow

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the management of the end-to-end delivery of these services to customers.  ITSM is not basic IT support. Rather, ITSM teams oversee all forms of technology in a workplace, […]

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Implementing IT Service Management Changes with CloudOps

As organizations become increasingly dependent on software-based solutions, strategies to improve their efficiency and reliability are critical. IT Service Management (ITSM) provides a blueprint for the business strategy required to facilitate collaboration between your organization’s operations and the technology used to support them. CloudOps takes this one step further, allowing organizations to focus on their […]

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ITSM Tools: BMC Helix vs. ServiceNow

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue.  Your IT team is responsible for the end-to-end management of any piece of technology you use at the workplace, be it a laptop, the applications installed on it […]

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ServiceNow Lends Support to Microsoft Cloud PC Initiative

ServiceNow has revealed it is extending the scope of its alliance to include integration with a Cloud PC service based on an instance of the virtual Window 365 operating system. Microsoft created the OS to make it simpler to access applications and files stored in the cloud. Employing an integration jointly developed by the two […]

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