Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT services to mobile phone services and customer service in general; in fact, ITSM is relevant in all areas of support and services that a company offers. […]
Read MoreAtlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and employs more than 6,000 people. The Australian software company crafts products that are used by thousands of teams globally, including Jira, Trello, Confluence, Bitbucket, Fisheye, and […]
Read MoreIT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital transformation initiatives. According to a recent report by Global Industry Analysts, the ITSM global market is projected to reach USD $5 billion by 2026, […]
Read MoreServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas Salesforce was designed as a customer relationship management (CRM) product meant to serve sales and marketing departments. Both options offer unique advantages and disadvantages, but […]
Read MoreIT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the management of the end-to-end delivery of these services to customers. ITSM is not basic IT support. Rather, ITSM teams oversee all forms of technology in a workplace, […]
Read MoreAs organizations become increasingly dependent on software-based solutions, strategies to improve their efficiency and reliability are critical. IT Service Management (ITSM) provides a blueprint for the business strategy required to facilitate collaboration between your organization’s operations and the technology used to support them. CloudOps takes this one step further, allowing organizations to focus on their […]
Read MoreThe modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is responsible for the end-to-end management of any piece of technology you use at the workplace, be it a laptop, the applications installed on it […]
Read MoreServiceNow has revealed it is extending the scope of its alliance to include integration with a Cloud PC service based on an instance of the virtual Window 365 operating system. Microsoft created the OS to make it simpler to access applications and files stored in the cloud. Employing an integration jointly developed by the two […]
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