IT service management (ITSM) refers to how IT teams administer the end-to-end delivery of IT services to customers. Moreover, it encompasses all the activities and processes necessary to support, deliver, build, and design these services. The core idea behind ITSM is the delivery of IT as a service. People often misunderstand ITSM as basic IT […]
Read MoreAtlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and employs more than 6,000 people. The Australian software company crafts products that are used by thousands of teams globally, including Jira, Trello, Confluence, Bitbucket, Fisheye, and […]
Read MoreIT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital transformation initiatives. According to a recent report by Global Industry Analysts, the ITSM global market is projected to reach USD $5 billion by 2026, […]
Read MoreIT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the management of the end-to-end delivery of these services to customers. ITSM is not basic IT support. Rather, ITSM teams oversee all forms of technology in a workplace, […]
Read MoreAs organizations become increasingly dependent on software-based solutions, strategies to improve their efficiency and reliability are critical. IT Service Management (ITSM) provides a blueprint for the business strategy required to facilitate collaboration between your organization’s operations and the technology used to support them. CloudOps takes this one step further, allowing organizations to focus on their […]
Read MoreThe modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is responsible for the end-to-end management of any piece of technology you use at the workplace, be it a laptop, the applications installed on it […]
Read MoreL’an passé l’incertitude persistante quant à la manière dont la pandémie de COVID-19, et la récession économique qui en a résulté, rendaient difficile de l’élaboration de perspectives. En août dernier, les vaccins étaient en cours de développement mais n’avaient pas encore été déployés. Le cabinet d’analystes Gartner prévoyaient une reprise des dépenses technologiques mondiales en […]
Read MoreL’an passé l’incertitude persistante quant à la manière dont la pandémie de COVID-19, et la récession économique qui en a résulté, rendaient difficile de l’élaboration de perspectives. En août dernier, les vaccins étaient en cours de développement mais n’avaient pas encore été déployés. Le cabinet d’analystes Gartner prévoyaient une reprise des dépenses technologiques mondiales en […]
Read MoreL’ITSM ou gestion des services informatiques en entreprise correspond aux stratégies et processus visant à fluidifier, structurer et soutenir l’activité́ de la DSI. Si la gestion de tels services fonctionne très bien pour les DSI et est devenue un passage obligé pour les entreprises, généralement bien maîtrisée, on évoque plus rarement la gestion des autres […]
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