Every year, the ACSI (American Customer Satisfaction Index) studies the consumer electronics market in the US and reports its findings about customer satisfaction with a particular product category or brand. One of those product categories is personal computers, which includes tablets, laptops, and desktops. For the last twenty years, Apple has scored the highest customer […]
Read MoreSamsung has been the world’s biggest smartphone, TV, and home appliances brand for years. Despite increasing competition from multiple brands, it has stayed firmly in its place for most of this period. Thanks to the trust it has built over the years, many consumers prefer buying a Samsung device over products from most Chinese brands. […]
Read MoreApple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with the matter. When this change takes effect, customers will no longer be able to receive support from an Apple employee on these platforms. Starting October 1, […]
Read MoreApple Card is the “Best Co-Branded Credit Card for Customer Satisfaction with No Annual Fee” in the J.D. Power 2023 U.S. Credit Card Satisfaction Study, Apple announced today. This is the third year in a row that Apple and Goldman Sachs have taken the number one spot, and the third year that Apple has highlighted […]
Read MoreThe Galaxy Z Fold 5 was unveiled late last month and it may feel underwhelming at first glance, particularly when compared to the Galaxy Z Flip 5, the clamshell foldable that accompanied it at Unpacked on July 26. There are fewer big-ticket items on the Galaxy Z Fold 5 when you compare it to its […]
Read MoreWelcome to the start of a new series on SamMobile where we ask some of Samsung’s most loyal fans insightful questions. We take a deep dive into their appreciation for the company’s products, how they’ve remained passionate about the company over the years, and where they feel Samsung could improve in the years to come. […]
Read MoreSome may say that Samsung is finally getting some competition in the foldable phone segment, with various other brands offering more Galaxy Z Flip and Galaxy Z Fold alternatives than ever. Even Google joined the foldable phone market with the Pixel Fold. Motorola keeps trying to steal the Galaxy Z Flip’s market dominance, and Honor […]
Read MoreNothing has announced that it is opening its first exclusive customer service center in India in the city of Bengaluru, Karnataka. This is the first of five such centers that the company aims to launch this year. The exclusive service center will host service camps for Nothing customers periodically and customers can buy accessories, care […]
Read MoreWhat you need to know Office 365 services experienced disruptions last month due to a DDoS attack. Microsoft identified Storm-1359 as the hacker group behind the hit, but Anonymous Sudan took credit via their Telegram channel. The tech giant indicated that the attackers didn’t access any customer data. Anonymous Sudan recently indicated that it was […]
Read MoreWhat you need to know Microsoft just shared three “AI Customer Commitments” that were created to help customers use artificial intelligence responsibly. AI is rapidly advancing both in terms of popularity and its capabilities, but people have raised concern about if the technology will be used ethically. Microsoft committed to share what it learns, help […]
Read MoreEmployees at the unionized Towson, Maryland Apple Store are this week negotiating with Apple for new benefits, and have asked for higher pay, tips, and changes to leave policies, reports Bloomberg. Employee representatives have requested raises of up to 10 percent and they want Apple to implement a tipping system that would provide customers with […]
Read MoreWhile many Apple Stores in the U.S. offer two-hour delivery of in-stock products for $9, customers should beware of potential theft and subsequent refund difficulties when considering this option, based on online complaints over the years. The latest cautionary tale was shared this week by a Reddit user in California, who claimed that the iPhone […]
Read MoreThe second-generation HomePod is set to be released on Friday, February 3, which is the day that pre-orders will be delivered and when the speakers will be available for purchase in retail stores. One lucky MacRumors reader received his HomePod days early, with the device delivered today. The HomePod in question was ordered from Best […]
Read MoreWhat you need to know Password management software LastPass suffered a breach to its cloud servers in August 2022. Customer data, including password vaults, names, IP and billing addresses, and phone numbers, are among the data recently confirmed stolen during the attack. LastPass explains its 256-bit AES encryption makes it unlikely for attackers to gain […]
Read MoreTechnology has transformed our lives. We can perform household chores faster, undertake jobs with less manual labor, and connect with loved ones much easier. Technology has also provided business owners with the opportunity to improve their customer service. Most business owners know just how paramount excellent customer service can be for reputation and repeat business. […]
Read MoreGoldman Sachs this week updated its Apple Card customer agreement to reflect the credit card’s upcoming Daily Cash savings account feature, which was expected to launch with iOS 16.1 but appears to have been delayed. “To enable new ways to use Daily Cash like the upcoming Savings account feature, we are updating the Daily Cash […]
Read MoreWhen the COVID-19 pandemic started and Samsung’s Walk-In Repair centers in Canada had to shut down temporarily, the company quickly came up with a solution that would allow customers to continue getting support and safe product deliveries. And for these efforts, Samsung Canada has now won silver in the “Best Customer Experience in the Crisis” […]
Read MoreA quick search on Twitter reveals that Walmart faces numerous requests to accept Apple Pay on a daily basis, but the big-box retailer still does not accept the iPhone’s tap-to-pay service at its over 4,700 stores across the United States. Walmart has instead committed to its own payments service called Walmart Pay, available through the […]
Read MoreDavid : Bonjour à toutes et à tous, et bienvenu pour ce nouvel épisode du ZDnet le Mag en partenariat avec Adobe. Le nouvel épisode de ce podcast s’adresse aux responsables marketing qui se demandent comment mieux analyser les données client. Et donc bien sûr nous allons évoquer les outils de type CDP, c’est à […]
Read MoreWednesday September 21, 2022 2:03 pm PDT by Juli Clover With millions of devices shipping out to customers with every Apple launch, there’s occasionally someone who gets lucky and gets a new product ahead of schedule. This time around, Redditor playalisticadillac received an Apple Watch Ultra from AT&T two days before the official debut, sharing […]
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