Cisco Jumps into the Lead in Customer Care and Collaboration

Back in the 1980s, when I first started working in tech, I worked for ROLM Systems, which made advanced PBXs. PBXs made the then next-generation business phone systems work. Eventually, I found myself in competitive analysis with part of a lab focused on handsets and voicemail (Phone Mail). We developed a critical CRM-like capability that […]

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Top 5 Benefits of AI in Banking and Finance

Artificial Intelligence (AI) has come a long way since 2016, when AlphaGO, a computer program, first defeated an 18-time world champion at the game of GO. Artificial intelligence is profoundly increasing value across a range of industries. The banking and finance industry is no exception. There is a transformative impact to fully adopting AI in […]

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Amazon updates A-to-Z guarantee to pay consumers for defective products

Amazon’s A-to-Z guarantee returns policy will be getting a shiny, new coat of paint. The online retail giant will now be directly dealing with customer claims if the defective product bought on their platform has caused personal damage or personal injury, even if through a third-party seller. If the claim has passed their “rigorous” fraud […]

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OnePlus Care app now available in the United States, Canada

We always say this, “OnePlus Never Settles”. The company’s five-year-old motto is still going strong and so far, so good. OnePlus has lived up to most of our expectations. Major OS upgrades and software updates have been regular. The OnePlus team has always been transparent with news, updates, and even issues. The OnePlus forum has […]

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