Apple Launches All-in-One ‘Manuals, Specs, and Downloads’ Website

Apple recently added a new “Documentation” page to its website that provides links to user guides, repair manuals, tech specs, software downloads, and more for a variety of products. This information was previously found across separate pages on Apple’s website, and it has now been combined in one place for convenient access. The page includes […]

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Apple Plans to Stop Providing Customer Support on Twitter and YouTube

Apple is planning to eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website starting later this year, according to multiple sources familiar with the matter. When this change takes effect, customers will no longer be able to receive support from an Apple employee on these platforms. Starting October 1, […]

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Apple Support App Now Offers More Info on Nearby Locations

Apple today updated its Apple Support app to be more useful to customers who are looking to get help from a nearby Apple retail location or authorized repair shop. When searching for a store using the “Locations” feature in the app, there’s now a Good to Know section and a Store Hours section, both of […]

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Apple Overhauls Support App With Updated Layout and Easier Access to Local Providers

Apple today updated its dedicated Support app that is designed to help Apple product owners get help with their iPhones, Macs, iPads, Apple Watches, and other accessories. According to Apple, the updated version of the app has a new layout to make it easier to view and manage calls, chats, and reservations, along with quicker […]

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Apple Support App Gains New Look and Revamped Reservation System

Apple today updated its Apple Support app with new functionality that makes it easier to make a reservation for service in an Apple retail location or from an Apple Authorized Service Provider. The update revamps the look of the reservation system, giving it improved organization for quicker access to devices, support tools, and more. The […]

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Apple Updates Support App With Repair Cost Estimates in Some Locations

Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations. When using the Support app after installing the update, you can tap on a device that you own in the “My Devices” list and then choose “Repairs & […]

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Apple Support App Gains Updated Coverage Details, Reservation Reminders and New App Clip

Apple today updated its Apple Support app to version 4.2, introducing a few useful new features to streamline the app’s usefulness for getting service and support for Apple devices. The section of the app that provides coverage details now offers up more information about benefits and service options, plus you can now get reminders about […]

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Apple Launches ‘Apple for Kids’ Support Portal for Parents and Guardians

Apple today added a new “Apple for Kids” portal to its support website, offering parents and guardians a one-stop hub for getting their children set up on Apple’s devices, services, and platforms, and managing their usage. The section includes quick links at the top for managing your family group and resolving common issues, such as […]

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Apple Updates Apple Support App With Wallet Support for Easy Apple Store Check-Ins

iPhone 12 Again Reported to Come With LiDAR Scanner LiDAR is set to see “increasing penetration in consumer electronics devices,” catalyzed by the upcoming iPhone 12, according to a new report by DigiTimes. LiDAR, which stands for “light detection and ranging,” first appeared in the Apple product lineup in the 2020 iPad Pro. The technology […]

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Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

Apple is now offering an onsite repair option for customers in select cities who need issues with their Apple devices addressed but aren’t able to visit a repair shop or Apple Store.The onsite repair options are available through Apple Authorized Service Provider Go Tech Services, which promises to repair your device “at your home or […]

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