Apple Investigating ‘Ghost Touches’ Issue Affecting Some Series 9 and Ultra 2 Watches

In an internal memo shared with Apple Authorized Service Providers this week, Apple said it is “aware of” and “investigating” a touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays. “Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their […]

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Apple Stores Begin Same-Unit iPhone 15 Repairs as Parts Now Available

For a brief period following the release of new iPhone models, Apple Stores and Apple Authorized Service Providers must replace the entire device if a customer requires a repair, as individual parts are not immediately available. Starting this week, parts are available for all four iPhone 15 models, allowing Apple Stores and Apple Authorized Service […]

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Apple Can Now Repair Bottom Microphone on iPhone 15 and 15 Plus

Apple Stores and Apple Authorized Service Providers are able to individually repair the bottom-right microphone on the lower-end iPhone 15 and iPhone 15 Plus, according to information obtained by MacRumors today from multiple sources. The new procedure of replacing this microphone on its own should make these repairs cheaper for customers, and also less wasteful, […]

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Didn’t Get AppleCare+? Getting Your iPhone Repaired May Extend Your Eligibility Up to Two Years

Apple in recent months began providing customers in the U.S. with an extended opportunity to purchase AppleCare+ coverage for their iPhone after a qualifying out-of-warranty repair at an Apple Store or an Apple Authorized Service Provider, according to internal Apple documentation reviewed by MacRumors. The so-called “AppleCare+ Enrollment Exceptions” policy began in late 2021, but […]

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Apple Stores Get New Diagnostic Tool for iPhones With Unexpected Restart Issues

Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer’s iPhone is unexpectedly restarting. When a customer with an iPhone 11 or newer indicates their device is unexpectedly restarting, Apple Stores and Apple Authorized Service Providers can run a new “System Stability” diagnostic tool, which will […]

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Apple Now Offering Face ID Repairs for iPhone X Without Replacing the Entire Device

Apple has expanded its program that allows customers to get their Face ID system repaired without replacing the entire device to the iPhone X, according to a memo seen by MacRumors. The ‌iPhone‌ X was initially excluded from the list for this program. Apple launched the program last month, giving Apple Stores and authorized repair […]

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Apple Stores Will Now Decline to Repair iPhones Reported as Missing

Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors. If an Apple technician sees a message in their internal MobileGenius or GSX […]

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Apple Stores Can Now Update Firmware on Second-Generation AirPods

In late 2021, Apple Stores and Apple Authorized Service Providers gained access to a new “AirPods Firmware Updater” diagnostic tool for updating a customer’s AirPods Pro to the latest firmware version when necessary. In an internal memo today, obtained by MacRumors, Apple announced that the tool is now capable of updating the firmware on second-generation […]

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Apple Can Now Repair Face ID On Your iPhone Without Replacing the Entire Phone

Apple and its service partners can now repair Face ID on an iPhone without replacing the entire device, allowing the company to offer cheaper and more environmentally sustainable means of device repairs to customers. As MacRumors reported last week, Apple Stores and authorized service providers would soon be receiving parts of the TrueDepth Camera system, […]

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Apple Will Soon Offer Face ID Repairs Without Replacing the Entire iPhone

Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source. Apple said authorized technicians will soon have access to a new TrueDepth Camera service part […]

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Apple Stores Getting Tool for Updating AirPods Pro to Latest Firmware Version

Starting early next week, Apple Stores and Apple Authorized Service Providers will gain access to a new AirPods Firmware Updater diagnostic tool for updating AirPods Pro to the latest firmware, according to an internal memo obtained by MacRumors. The tool will allow technicians with access to Apple Service Toolkit 2 to download the latest firmware […]

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Apple Now Able to Repair an iPhone 12 Pro’s Cracked Rear Glass Without Replacing the Entire Device

Last month, MacRumors reported that Apple was introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. Now, we’ve learned that Apple has extended these same-unit repairs to the iPhone 12 Pro and iPhone 12 Pro Max. Apple Stores and Apple […]

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Apple Investigating Issue With ‘Pink Squares’ Appearing on Displays Connected to M1 Mac Mini

In an internal memo this week, obtained by MacRumors, Apple informed service providers that it is aware of and investigating an issue that may result in “pink squares or pixels” appearing on displays connected to an M1 Mac mini. This issue has been reported by users across the Apple Support Communities, MacRumors Forums, and Reddit […]

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Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Replacing the Entire Device

Apple today informed Apple Authorized Service Providers that it will be introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. In an internal memo, obtained by MacRumors, Apple said technicians will be able to offer same-unit repairs starting February 23 […]

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Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple […]

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Apple Distributing New Heated Display Removal Machine for iPhone 12 Repairs

Apple is providing Genius Bars and Apple Authorized Service Providers with a new heated display removal fixture for iPhone 12 and iPhone 12 Pro repairs, according to information obtained by MacRumors from a reliable source. To open iPhone 12 models, technicians will be required to slide the device into a specialized tray, and then place […]

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