Overwatch 2: How to unlock heroes

Overwatch 2 is finally here, and it represents the dawn of a new era for Blizzard’s award-winning hero shooter. It moves Overwatch to a 5v5 PvP format and overhauls the game with a brand new free-to-play model with Battle Passes, a revamped Competitive Play system, and more.

One of the biggest changes Overwatch 2 brings to the table is the addition of the First-Time User Experience, a tutorial-like system that slowly introduces new players to the game by limiting which heroes they can play. The majority of the game’s cast can be unlocked as players get some experience under their belt, but how exactly can you do that? And how can you unlock new Overwatch 2 heroes such as the new support character, Kiriko? In this guide, we’ll go over everything you need to know about unlocking heroes in Overwatch 2.

How to unlock all Overwatch 2 heroes

(Image credit: Windows Central / Brendan Lowry)

As a new player, you’ll only get access to 13 heroes right away. This is meant to ease you into the Overwatch experience and prevent you from becoming overwhelmed with choices. These characters are listed below:

  • Tank: Reinhardt, Winston, Orisa, Zarya
  • Damage: Soldier: 76, Reaper, Pharah, Torbjorn, Tracer, Widowmaker
  • Support: Mercy, Lucio, Moira

As you get comfortable with the game and familiarize yourself with how it works, you will no doubt be interesting in trying out other characters as well.

To unlock the majority of the rest of the roster, you’ll need to spend time completing plenty of unranked Quick Play games. As you do, the rest of Overwatch 2’s heroes will become available to use. Specifically, you’ll need to play 150 matches in order to have every single character from the original game unlocked, though you’ll begin unlocking heroes way before that threshold, too.

The table below details how many Quick Play games you’ll need to finish to unlock every hero, with Genji being the easiest character to get access to and Echo being the most difficult.

Hero How to unlock
Genji Play 1 game
D.Va Play 2 games
Cassidy Play 3 games
Ana Play 4 games
Hanzo Play 9 games
Junkrat Play 12 games
Roadhog Play 15 games
Symmetra Play 20 games
Zenyatta Play 25 games
Bastion Play 30 games
Sigma Play 40 games
Ashe Play 50 games
Brigitte Play 60 games
Mei Play 70 games
Doomfist Play 85 games
Baptiste Play 100 games
Sombra Play 115 games
Wrecking Ball Play 130 games
Echo Play 150 games
Sojourn Login during Overwatch 2 Season 1
Junker Queen Login during Overwatch 2 Season 1
Kiriko Reach Tier 55 on the Season 1 Battle Pass, or purchase the Premium Battle Pass

Note that Overwatch 2’s new heroes like Kiriko are unlocked in a different way, which we’ll go over in the section below.

How to unlock new Overwatch 2 heroes

(Image credit: Activision Blizzard)

Unlocking Overwatch 2’s new heroes works differently than unlocking the traditional Overwatch cast (note that Sojourn and Junker Queen are unlocked by logging in during Overwatch 2 Season 1, and are unique in that way). To get access to new heroes such as Kiriko, players will need to reach Tier 55 on the seasonal Overwatch 2 Battle Pass that corresponds to the season that the new hero came out on. For example, in order to unlock Kiriko, for example, you need to reach Tier 55 on the Season 1 Battle Pass.

Ranking up the Battle Pass requires you to accrue XP and level up, which is done by completing matches and finishing daily and weekly gameplay challenges. Alternatively, you can also purchase the Premium Battle Pass reward track to instantly access the new hero that’s on it.

If you’re late to the party and weren’t able to unlock a new hero before the season they released in ends, don’t worry. Blizzard has confirmed that heroes from past seasons will be unlockable by completing special gameplay challenges. Players will also have the option to purchase heroes from past seasons in Overwatch 2’s shop using Overwatch Coins.


Overwatch 2 is available now on Xbox Series X|S, PS5, PS4, PC, and Nintendo Switch. It’s arguably one of the best Xbox shooters available, and since it’s free-to-play, it doesn’t cost anything to check it out. Alternatively, players can purchase the Overwatch 2: Watchpoint Pack that provides access to Season 1’s Premium Battle Pass, 2,000 Overwatch Coins, and a bundle of unique Legendary skins.

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