Microsoft and Coca-Cola announced a new partnership today that will see Coca-Cola using Microsoft’s cloud services across its operations. Those include Azure, Microsoft 365, and Dynamics 365, which will all be used to replace Coca-Cola’s current smattering of fragmented systems.
“At The Coca-Cola Company, innovation and growth are key pillars of our business,” Barry Simpson, senior vice president and chief information and integrated services officer of The Coca-Cola Company, said in a press release. “This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalized experiences as we network our organization.”
Microsoft and Coca-Cola say that Dynamics 365 Customer Service, Power Platform, and Microsoft Teams will be deployed to employees as part of the deal. Dynamics 365, in particular, will give The Coca-Cola Company AI insights that allow call center managers to measure things like employee satisfaction scores, overall call topics, and more.
“These investments will also enable The Coca-Cola Company to access the latest innovations in the Dynamics 365 portfolio of applications and expanding capabilities that offer a true 360-degree customer and business view, unifying processes and providing forward-looking intelligence, enabling employees to proactively drive decisions and action,” Microsoft’s press release said.
The Coca-Cola Company has already been using Microsoft 365 for some of its operations while working remotely. The company says that it held a virtual quarterly earnings townhall meeting for employees using Microsoft 365 Live Events on April 21, 2020.
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