Microsoft adds Customer Lockbox to Teams to protect your content
Microsoft recently rolled out support for Customer Lockbox for Teams. The feature ensures that an organization grants Microsoft permission to have access to content when troubleshooting and fixing an issue with a service. Customer Lockbox was already available for Exchange Online, SharePoint Online, and OneDrive for Business and arrived for Teams in March 2022.
Customer Lockbox can be enabled through the Microsoft 365 admin center. When it’s on, Microsoft has to obtain explicit permission to gain access to any content from an organization, even when troubleshooting and fixing a problem with a service.
A Microsoft Mechanics video explains how Customer Lockbox works. While the video was created before the feature rolled out to Teams, the concept of Customer Lockbox hasn’t changed.
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