Best answer: While it was down briefly on March 13, 2020, it seems to be coming back up as of writing.
Xbox Live is down for some users on March 13, 2020
Microsoft has acknowledged ongoing issues affecting Xbox Live sign-ins. The outage has prevents Xbox One and Xbox 360 users from accessing installed games and apps.
“We’re aware that users are seeing issues signing into Xbox Live services. Our teams are looking into this issue. We will update you here but in the meantime, you can find updates on our status page. “Microsoft stated via the Xbox Support Twitter account.
Update: It seems that Xbox Live services are starting to return as of writing, with most users once again able to access the service.
You can keep an eye on the Xbox Live status over here.
How to fix Xbox One connection problems
When Xbox Live sign in comes back online, here’s how you can test your internet and reconnect. The black magic of networking leaves hundreds of possible causes, though some common troubleshooting steps could find your remedy.
While Xbox Live appears fully functional, the service may experience brief hiccups, even with regional snags affecting small groups of users. These outages often slip past unnoticed but could be the root of temporary problems. We advise restarting your Xbox One, which will reattempt a connection to Xbox Live.
If your Xbox One remains offline, your home networking setup could be facing issues. The Xbox One’s integrated connection testing tool helps diagnose any problems and provides guidance to a solution.
- Press the Xbox button to open the guide menu.
- Select Settings.
- Select All Settings.
- Select Network.
- Select the Network settings tile. Further Xbox Live status information can be found on-screen.
- Select Test network connection, located on the right-hand side of the screen.
Upon completion, your Xbox One will provide further details on your current connection setup. If connected to Xbox Live, your console is ready to go. However, if issues arise, the on-screen message will provide the next steps to a potential fix. For personal assistance, head over to Microsoft’s official Xbox Support portal.
Why does Xbox Live go down?
Microsoft seldom talks technicalities when Xbox Live goes down, often providing timely solutions and moving forward. While the cause is often unclear, Xbox Live can experience technical hiccups, high traffic during busy periods, or malicious distributed denial-of-service (DDoS) attacks hammering Microsoft servers. Redmond has teams working around the clock to ensure Xbox Live stability, and outages are natural with time.
That doesn’t make outages less frustrating, with recorded downtime seemingly on the rise in recent months. However, outages are often addressed with fast turnarounds and pose no security threat.
How to use your Xbox One offline
Xbox One games are usually playable while Xbox Live is down, but only when your console is flagged as your “Home” device or a physical disc is used. Multiplayer titles lose full server connectivity, as well as single-player experiences with online restrictions. The downtime also knocks down media streaming apps like Netflix, Amazon Prime Video, and Spotify, even if respective services are fully functional. OneGuide mandates Xbox Live too, rendering OTA TV guides inaccessible. If your games and apps aren’t accessible even via your Home device, disconnect the console from the internet.
The Xbox One retains some system-level features, such as game captures, screenshots, and achievement tracking. And all locally-stored licenses grant access to your digital content. But compared to a connected Xbox One, going offline gets dull fast.
To stay prepared for potential future outages, ensure your Xbox One is set as your Home console, especially when using multiple devices. It ties all digital licenses to your local hardware, ensuring you’re set to play when Xbox Live is unreachable. However, games with an online requirement remain unplayable, given a need to use Xbox Live servers.