The Microsoft Surface Duo is not the most durable phone in the world and it’s basically impossible to repair. So, hearing that the design is flawed adds insult to injury – several Duo owners are reporting that the plastic around the USB-C port has cracked.
Each half of the device measures only 4.8 mm thick while a USB-C plug is 2.6 mm thick, the whole port is slightly thicker than that. This doesn’t leave much on either side of the port, so the plastic is razor thin (and clearly not very durable).
Some users say the plastic cracked while they were plugging in the charging cable, other say it happened in their pocket. Folks at the Surface Duo sub-reddit are discussing magnetic charging cables that will help avoid plugging and unplugging every time the device needs to be charged.
For now it appears that this is just a cosmetic issue and the port itself continues to work fine. Still, not a good look for a $1,400 phone.