Apple Stores Get New Diagnostic Tool for iPhones With Unexpected Restart Issues

Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer’s iPhone is unexpectedly restarting.

iPhone Apple Logo Boot
When a customer with an iPhone 11 or newer indicates their device is unexpectedly restarting, Apple Stores and Apple Authorized Service Providers can run a new “System Stability” diagnostic tool, which will evaluate the device’s analytics logs to determine if multiple unexpected restarts have taken place over the previous 14 days.

If the diagnostic determines unexpected restarts have taken place, Apple advises technicians to proceed with a hardware repair, according to an internal memo obtained by MacRumors. If the diagnostic passes, Apple advises technicians to direct the customer to a new support document with hardware and software troubleshooting tips.

The new diagnostic tool provides Apple technicians with a faster way to determine if a customer’s iPhone is unexpectedly restarting compared to existing methods, such as restoring the device or manually reviewing analytics logs for kernel panics.

The new “System Stability” diagnostic suite is part of Apple Service Toolkit 2.

Related Stories

Apple Stores Will Now Decline to Repair iPhones Reported as Missing

Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors.
If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they…

Apple Stores Now Offering Studio Display Repairs

Apple Stores and Apple Authorized Service Providers are now able to complete same-unit repairs for the Studio Display, instead of having to replace the entire display, according to an internal memo obtained by MacRumors.
The change came into effect this week, with Apple Stores and Apple Authorized Service Providers now able to order parts to complete Studio Display repairs in store….

Apple Launches Self Service Repair Program for iPhone

Wednesday April 27, 2022 5:05 am PDT by

Apple today announced it has launched its self-service repair program for the iPhone. Announced late last year, the program will let iPhone 12, iPhone 13, and third-generation iPhone SE users conduct certain repairs at home in the United States, with plans to launch in Europe later this year.
Subscribe to the MacRumors YouTube channel for more videos. Apple says that genuine repair manuals…

TikTok Trend Debunked: No, Apple Is Not Giving Away Free AirPods

No, Apple is not giving away free AirPods, despite what you may be seeing on your TikTok “For You” page.
In the last several weeks, hundreds of videos have spawned on TikTok claiming that Apple is giving away free AirPods replacement as long as you simply walk into an Apple Store and ask for a new free pair. The trend implies that “AirPods” users can walk into an Apple Store, claim their…

Revisit Apple’s First Store in 3D With This Awesome New Mac App

Apple Store enthusiast and creative extraordinaire Michael Steeber today announced the launch of The Apple Store Time Machine, a new interactive Mac app that lets you “travel back in time” and revisit four iconic Apple Stores on their grand opening days. “The Apple Store Time Machine is a celebration of the places and products that have shaped our lives for more than twenty years,” said…

Apple Investigating iPad mini 6 Charging Issues After iPadOS 15.5 Update

Apple is investigating user reports that the iPad mini 6 may stop charging after being updated to iPadOS 15.5, according to a memo sent to service providers and obtained by MacRumors.
In the memo sent to authorized service providers, Apple said that it’s aware that some users may report the latest iPad mini as unable to charge after updating to iPadOS 15.5. Apple is advising that service…

Apple Will Soon Offer Face ID Repairs Without Replacing the Entire iPhone

Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source.
Apple said authorized technicians will soon have access to a new TrueDepth Camera service part containing all Face ID and front camera modules, allowing for…

Apple’s $50 Million Settlement Over Faulty MacBook Keyboards: What to Know

Earlier this week, Apple agreed to a proposed $50 million settlement in a class action lawsuit alleging that the butterfly keyboard used in certain MacBook, MacBook Air, and MacBook Pro models is defective, which can result in usability issues.
Image via iFixit The settlement still needs to receive final court approval. In the meantime, here is everything to know about the agreement as…

Popular Stories

iPhone 14 Still to Boast Performance Improvement Despite Sticking With A15 Chip

The standard iPhone 14 models will still have better performance than the iPhone 13, despite containing the same A15 Bionic chip, according to leaker “ShrimpApplePro.”
In March, Apple analyst Ming-Chi Kuo claimed that only the iPhone 14 Pro models will feature the A16 chip, with the standard iPhone 14 and iPhone 14 Max models to be equipped with the A15 chip like the iPhone 13. In an April…

Apple Adds Eight More Macs to Vintage Products List

As expected, Apple today updated its vintage products list with eight more MacBook, MacBook Air, MacBook Pro, and iMac models released in 2015 and 2016.
Notably, the first MacBook Pro models with the Touch Bar are now classified as vintage. Apple introduced the Touch Bar in October 2016 as part of a complete redesign of the MacBook Pro. Apple has since removed the Touch Bar from higher-end…

Intel to Introduce Wi-Fi 7 in 2024 as Apple Plans Imminent Move to Wi-Fi 6E

Intel is planning to install its next-generation Wi-Fi 7 (802.11be) technology in devices by 2024, ETNews reports.
Wi-Fi 7 is the successor to Wi-Fi 6E (802.11ax), bringing two times faster data processing speeds of 5.8 Gbps and more stable 6 GHz bandwidth stability, as well as support for up to 36 Gbps when working with data. Intel plans to expand its Wi-Fi 7 development efforts ahead of…

Apple’s Online Store is Currently Down in Some Countries [Updated]

Apple’s online store is currently down in some countries, including the United States, Canada, Australia, France, Germany, Italy, Spain, the United Kingdom, and more. The downtime is not worldwide, with the store still operational in some other countries. “We’re making updates to the Apple Store,” the store page says, as usual when there is downtime. Apple advises customers to “check back…

Apple Watch Edition Begins Selling Out Ahead of Series 8 Launch

Apple Watch Edition models are beginning to sell out just weeks before the Apple Watch Series 8 lineup is expected to be announced.
Several of the high-end Apple Watch Series 7 models with titanium casings are listed as “currently unavailable” on Apple’s online store in the United States, Canada, the United Kingdom, and select other countries. In the United States, availability of 41mm…

Apple Expands Apple TV Gift Card Offer to More Countries

Apple has expanded a previously U.S. exclusive Apple TV gift card offer to more countries worldwide, offering customers a gift card alongside the purchase of an Apple TV 4K or Apple TV HD.
The original offer was launched for U.S. customers last month, giving buyers a $50 gift card with the purchase of an Apple TV.
Following the Apple Store going down in several countries, Apple has…

Deals: Apple Watch Series 7 Returns to All-Time Low Price of $279.99 ($119 Off)

Amazon has the 41mm GPS Apple Watch Series 7 down to $279.99, from an original price of $399.00. The only color available at this price is the Green Aluminum Case with Clover Sport Band.
Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.
At $119 off, today’s sale on Amazon is a …

Leave a Reply

Your email address will not be published. Required fields are marked *